{"id":101,"date":"2026-03-23T13:49:56","date_gmt":"2026-03-23T13:49:56","guid":{"rendered":"https:\/\/tasteofsa.nl\/index.php\/refund-and-returns-policy\/"},"modified":"2026-06-14T08:05:55","modified_gmt":"2026-06-14T08:05:55","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/tasteofsa.nl\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"101\" class=\"elementor elementor-101\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faaef2c e-flex e-con-boxed e-con e-parent\" data-id=\"faaef2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a5f784 e-con-full e-flex e-con e-child\" data-id=\"0a5f784\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7017c0 elementor-widget elementor-widget-text-editor\" data-id=\"a7017c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"288\" data-end=\"315\"><strong data-start=\"288\" data-end=\"305\">Last updated:<\/strong> June 2026<\/p><h5 data-section-id=\"164orfg\" data-start=\"317\" data-end=\"327\">Returns<\/h5><p data-start=\"329\" data-end=\"468\">At Taste of SA, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below.<\/p><h5 data-section-id=\"1ugctbe\" data-start=\"470\" data-end=\"494\">Your Right to Cancel<\/h5><p data-start=\"496\" data-end=\"643\">Under EU consumer law, customers generally have the right to cancel their purchase within 14 days of receiving their order without giving a reason.<\/p><p data-start=\"645\" data-end=\"711\">However, this right does not apply to certain products, including:<\/p><ul data-start=\"713\" data-end=\"963\"><li data-section-id=\"1dwvmuf\" data-start=\"713\" data-end=\"731\">Perishable goods<\/li><li data-section-id=\"zlxy55\" data-start=\"732\" data-end=\"786\">Food and beverage products with a limited shelf life<\/li><li data-section-id=\"gpdyyh\" data-start=\"787\" data-end=\"893\">Sealed products that are not suitable for return due to health protection or hygiene reasons once opened<\/li><li data-section-id=\"16pg4fs\" data-start=\"894\" data-end=\"963\">Products that have been opened, consumed, or damaged after delivery<\/li><\/ul><h5 data-section-id=\"1egyavt\" data-start=\"970\" data-end=\"989\">Eligible Returns<\/h5><p data-start=\"991\" data-end=\"1047\">Non-food and non-perishable products may be returned if:<\/p><ul data-start=\"1049\" data-end=\"1236\"><li data-section-id=\"mtzsrr\" data-start=\"1049\" data-end=\"1104\">The return request is made within 14 days of delivery<\/li><li data-section-id=\"1lkyvbo\" data-start=\"1105\" data-end=\"1158\">The product is unused and in its original condition<\/li><li data-section-id=\"1eyuoqu\" data-start=\"1159\" data-end=\"1236\">The product is returned in its original packaging where reasonably possible<\/li><\/ul><p data-start=\"1238\" data-end=\"1274\">To request a return, please contact:<\/p><p data-start=\"1276\" data-end=\"1304\"><strong data-start=\"1276\" data-end=\"1286\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1287\" data-end=\"1304\">info@tasteofsa.nl<\/a><\/p><p data-start=\"1306\" data-end=\"1321\">Please include:<\/p><ul data-start=\"1322\" data-end=\"1413\"><li data-section-id=\"1ltdx4k\" data-start=\"1322\" data-end=\"1341\">Your order number<\/li><li data-section-id=\"ofqrc1\" data-start=\"1342\" data-end=\"1374\">The item(s) you wish to return<\/li><li data-section-id=\"1axggfm\" data-start=\"1375\" data-end=\"1413\">The reason for the return (optional)<\/li><\/ul><h5 data-section-id=\"kfuw5\" data-start=\"1420\" data-end=\"1444\">Return Shipping Costs<\/h5><p data-start=\"1446\" data-end=\"1558\">Unless the product is faulty or incorrectly supplied, customers are responsible for the cost of returning items.<\/p><p data-start=\"1560\" data-end=\"1688\">We recommend using a tracked shipping service, as customers remain responsible for returned goods until they are received by us.<\/p><h5 data-section-id=\"n4aqaz\" data-start=\"1695\" data-end=\"1735\">Damaged, Defective or Incorrect Items<\/h5><p>If you receive a damaged, defective or incorrect item, please contact us as soon as reasonably possible at:<\/p><p><a href=\"mailto:info@tasteofsa.nl\">info@tasteofsa.nl<\/a><br \/>Or send us a message on Whatsapp (go to the &#8221;contact us&#8221; page).<\/p><p>We kindly request that customers notify us within 48 hours of delivery where possible. However, this request does not affect any statutory rights available under applicable consumer protection laws.<\/p><p>Please include:<\/p><ul><li><p>Your order number<\/p><\/li><li><p>A description of the issue<\/p><\/li><li><p>Photographs of the product and packaging where applicable<\/p><\/li><\/ul><p>We will assess the issue and, where appropriate, provide a replacement, refund, or another suitable solution.<\/p><h5 data-section-id=\"16gn7dk\" data-start=\"2125\" data-end=\"2135\">Refunds<\/h5><p data-start=\"2137\" data-end=\"2225\">Once a returned item has been received and inspected, we will notify you of the outcome.<\/p><p data-start=\"2227\" data-end=\"2239\">If approved:<\/p><ul data-start=\"2241\" data-end=\"2396\"><li data-section-id=\"isjkfj\" data-start=\"2241\" data-end=\"2296\">Refunds will be issued to the original payment method<\/li><li data-section-id=\"18qx7hl\" data-start=\"2297\" data-end=\"2339\">Refunds will be processed within 14 days<\/li><li data-section-id=\"1bdsg6i\" data-start=\"2340\" data-end=\"2396\">Shipping costs are refunded only where required by law<\/li><\/ul><h5 data-section-id=\"nouhmt\" data-start=\"2403\" data-end=\"2426\">Non-Refundable Items<\/h5><p>The following products are not eligible for return or refund unless they are faulty, damaged, or incorrectly supplied:<\/p><ul><li><p>Perishable food products<\/p><\/li><li><p>Products excluded from the right of withdrawal under Article 6:230p of the Dutch Civil Code<\/p><\/li><li><p>Opened food or beverage products where return is unsuitable for health protection or hygiene reasons<\/p><\/li><li><p>Products with broken seals<\/p><\/li><li><p>Gift cards\u00a0<\/p><\/li><li><p>Clearance or final-sale items where legally permitted<\/p><\/li><\/ul><h5 data-section-id=\"t70p1r\" data-start=\"2686\" data-end=\"2708\">Order Cancellations<\/h5><p>Order Cancellations<\/p><p>If you wish to cancel an order, please contact us as soon as possible at:<\/p><p><a href=\"mailto:info@tasteofsa.nl\">info@tasteofsa.nl<\/a><\/p><p>Or send us a message on Whatsapp (go to the &#8221;contact us&#8221; page).<\/p><p>Orders that have already been dispatched cannot be cancelled before delivery.<\/p><p>For products that qualify for the statutory right of withdrawal, customers may still exercise their right to withdraw from the purchase within 14 days after receiving the goods, in accordance with applicable consumer protection laws.<\/p><h5 data-section-id=\"d0jpe1\" data-start=\"2926\" data-end=\"2948\">Contact Information<\/h5><p data-start=\"2950\" data-end=\"2986\">For all return and refund enquiries:<\/p><h6 data-start=\"2988\" data-end=\"3030\">Taste of SA<br \/>Go to our \u201dContact Us\u201d page<br data-start=\"3003\" data-end=\"3006\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3013\" data-end=\"3030\">info@tasteofsa.nl<\/a><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: June 2026 Returns At Taste of SA, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below. Your Right to Cancel Under EU consumer law, customers generally have the right to cancel their purchase within 14 days of receiving their order without [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-101","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/pages\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":25,"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/pages\/101\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/pages\/101\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/tasteofsa.nl\/index.php\/wp-json\/wp\/v2\/media?parent=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}