FAQ
Frequently Asked Questions
We’re here to help! Check out our frequently asked questions below.
What are your shipping costs and delivery times?
Shipping costs are calculated at checkout and depend on your delivery location and order size.
Estimated delivery time is 1–3 working days, unless otherwise stated at checkout. Delivery times are indicative and may vary depending on the shipping carrier.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
You can use this tracking link to follow your delivery status directly with the shipping provider.
Are the products authentic South African products?
Yes. At Taste of SA we specialise in authentic South African food products.
We carefully select our range to ensure genuine taste, quality, and origin, so you can enjoy an authentic South African experience in Europe.
What is your return policy?
You have the right to return eligible products within 14 days of receiving your order, in accordance with EU consumer law.
However, some products cannot be returned, including:
- Perishable food items
- Opened food or beverage products
- Sealed products that are not suitable for return due to hygiene reasons once opened
- Items that are damaged after delivery
Non-food and non-perishable items must be unused and in original condition to qualify for a return.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly delivered.
Which payment methods do you accept?
We currently accept the following payment methods:
- iDEAL
- PayPal
All payments must be completed before your order is processed and shipped.
Do you offer wholesale, business purchases or collaborations?
Yes, we offer wholesale opportunities, business purchases, and brand collaborations on selected products.
If you are interested in stocking our products, placing larger business orders, or working together on a collaboration, please get in touch with us directly.
You can contact us via email at info@tasteofsa.nl, or send us a message on WhatsApp (this is the fastest way to get a response). You can also reach us through the contact form on our website.
How do I redeem a discount code?
How do I redeem a discount code?
You can redeem your discount code during checkout. Simply enter your code in the designated discount code field before completing your purchase, and the discount will be applied to your order.
What should I do if my order arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@tasteofsa.nl. Or send us a message on Whatsapp (go to our ”contact us” page).
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review your case and, where appropriate, offer a replacement, refund, or suitable solution.
We kindly ask customers to report issues within 48 hours of delivery, although this does not affect your statutory rights.
Do you have a physical store?
No, Taste of SA is an online-only webshop.
Why choose Taste of SA?
Our goal is to make authentic South African products accessible to as many people as possible by keeping prices fair and competitive, without compromising on quality.
How can I contact Taste of SA
You can contact us via WhatsApp through our Contact Us page for quick assistance, or send us an email at: info@tasteofsa.nl.
We’ll do our best to respond as soon as possible.
Why isn't VAT shown on my order?
No VAT is charged in accordance with the Dutch Small Businesses Scheme (KOR).