Refund and Returns Policy

Last updated: June 2026

Returns

At Taste of SA, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below.

Your Right to Cancel

Under EU consumer law, customers generally have the right to cancel their purchase within 14 days of receiving their order without giving a reason.

However, this right does not apply to certain products, including:

Perishable goods
Food and beverage products with a limited shelf life
Sealed products that are not suitable for return due to health protection or hygiene reasons once opened
Products that have been opened, consumed, or damaged after delivery

Eligible Returns

Non-food and non-perishable products may be returned if:

The return request is made within 14 days of delivery
The product is unused and in its original condition
The product is returned in its original packaging where reasonably possible

To request a return, please contact:

Email: info@tasteofsa.nl

Please include:

Your order number
The item(s) you wish to return
The reason for the return (optional)

Return Shipping Costs

Unless the product is faulty or incorrectly supplied, customers are responsible for the cost of returning items.

We recommend using a tracked shipping service, as customers remain responsible for returned goods until they are received by us.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as reasonably possible at:

info@tasteofsa.nl
Or send us a message on Whatsapp (go to the ”contact us” page).

We kindly request that customers notify us within 48 hours of delivery where possible. However, this request does not affect any statutory rights available under applicable consumer protection laws.

Please include:

Your order number
A description of the issue
Photographs of the product and packaging where applicable

We will assess the issue and, where appropriate, provide a replacement, refund, or another suitable solution.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Refunds will be processed within 14 days
Shipping costs are refunded only where required by law

Non-Refundable Items

The following products are not eligible for return or refund unless they are faulty, damaged, or incorrectly supplied:

Perishable food products
Products excluded from the right of withdrawal under Article 6:230p of the Dutch Civil Code
Opened food or beverage products where return is unsuitable for health protection or hygiene reasons
Products with broken seals
Gift cards
Clearance or final-sale items where legally permitted

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

info@tasteofsa.nl

Or send us a message on Whatsapp (go to the ”contact us” page).

Orders that have already been dispatched cannot be cancelled before delivery.

For products that qualify for the statutory right of withdrawal, customers may still exercise their right to withdraw from the purchase within 14 days after receiving the goods, in accordance with applicable consumer protection laws.

Contact Information

For all return and refund enquiries: